01

Return Approval Required

All return requests must be submitted and approved in advance.

Items sent back without prior written confirmation may be refused upon arrival.

Once approved, detailed return instructions and the correct return address will be provided individually.

02

Standard Products

Right to Return

For standard products, customers have the right to cancel their order and return the item within 14 days after receiving the goods, without providing a reason.Unless the return is due to a product defect, damage, or an error on our part, customers are responsible for the return shipping costs.

To exercise this right:

a. You must notify us of your decision to return the item within 14 days of delivery.
b. The item must be returned within 14 days after notifying us.
c. The item must be unused, unwashed, undamaged, and returned in its original packaging where reasonably possible.

Once the returned item has been received and inspected, an eligible refund will be issued to the original payment method.

03

Product-Related Issues

If a standard item arrives:

a. Damaged
b. Defective
c. Incorrect
d. Significantly inconsistent with the description

You may submit a request within 30 days of delivery.

Once we confirm the issue:

Return shipping costs will be covered by us.
A replacement or refund may be arranged.

04

Condition Requirements (Where Returns Apply)

For any return eligible under this policy:

Items must:

a. Be unused
b. Not washed
c. Not altered
d. Include original packaging
e. Remain in resellable condition
f. Products approved for return due to verified defects must remain unmodified and in original condition.

Please Note:
Sale or promotional items are not eligible for return unless a verified product issue exists.

05

Delivered but Not Received

If tracking shows "delivered" but you did not receive the package:

You must reach out to our support team within 24 hours after the tracking status shows "delivered".

You need to provide valid proof of non-delivery.

After review and verification, a replacement or refund may be arranged when appropriate.

06

Refused Shipments

Refunds may only be processed after the returned package is received and inspected.

Original shipping fees are non-refundable.

07

Unauthorized Returns

Packages returned without prior approval may be refused.

If you send back packages without prior return approval, you will be fully responsible for all generated shipping and handling fees.

08

Return Abuse & Fraud Mitigation

We reserve the right to decline return or refund requests in cases involving:

a. Excessive wear
b. Improper handling
c. Intentional damage
d. Repeated policy misuse
e. Fraudulent claims