From Order
To Delivery

We aim to provide a clear and organized shipping experience from order preparation to final delivery.

DELIVERY JOURNEY

01

Order Preparation

Orders are processed for shipment within 24-48 business hours after payment confirmation.

Processing time does not include weekends, public holidays, or exceptional peak periods.

During high-volume events, preparation time may extend slightly.

Where delays are significant, reasonable efforts will be made to inform affected customers.

02

Dispatch & Estimated Delivery

Delivery timelines begin on the date the order is shipped, not from the date the order is placed.

Estimated delivery time: 7–20 business days after dispatch.

Transit duration may vary depending on carrier operations, customs procedures, weather conditions, and regional logistics factors.

All delivery timeframes are estimates and are not guaranteed.

Shipping locations are assigned based on operational logistics and destination efficiency.

Orders may be shipped from different fulfilment centers depending on inventory availability.

03

Shipping Charges

Shipping costs are calculated automatically at checkout based on order details and delivery destination.

Final shipping charges are displayed before payment confirmation.

Specific rates are not listed within this policy.

Any applicable customs duties, import VAT, import taxes and local carrier surcharges are not covered by shipping fees and shall be borne solely by you.

04

Tracking Information

After shipment, a confirmation email containing tracking details will be sent.

Please allow up to 24 hours for tracking information to activate within the carrier's system.

05

Customs & Import Charges

Orders may be subject to customs duties, taxes, or import fees imposed by local authorities.

These charges:

Are not included in product prices
Are not included in shipping fees
Are the responsibility of the customer

We encourage you to review local import regulations prior to placing an order.

Failure to pay customs charges may result in delays, refusal, or return of the shipment.

06

Delivery Issues

Delays may occur due to circumstances outside our control, including but not limited to:

Customs inspections
Carrier disruptions
Environmental conditions
Peak seasonal demand

If your order has not arrived within the estimated time frame, please contact us at [email protected].

In cases of suspected lost shipments, we will assist in initiating a carrier investigation and provide support throughout the process.

07

Force Majeure

We shall not be liable for delivery delays, lost packages or shipment failures caused by events beyond our reasonable control, including but not limited to:

Natural disasters
Pandemic restrictions
Carrier labor strikes
Customs lockdowns
International logistics disruptions
Government policy changes

08

Address Accuracy

Customers are responsible for ensuring that shipping information is complete and accurate at the time of purchase.

We are not responsible for delivery issues arising from incorrect or incomplete addresses provided at checkout.

Address modifications may not be possible once an order has entered processing or production or has been dispatched.

If changes are required, please contact our support team immediately.

09

Refused or Unclaimed Shipments

If a shipment is refused or remains unclaimed and is returned:

Reshipment may require additional shipping charges.

Refund processing (if applicable) will follow our Return Policy.

Original shipping fees are non-refundable.

10

Policy Changes

This Shipping Policy may be updated periodically to reflect operational or regulatory adjustments.

The revised version will take effect upon publication on this page.

CONTACT

Shipping Support

For any shipping-related enquiries, please contact:

[email protected]